EDC Technical Support Center

Most issues are solved in minutes.
Let's start there.

Our self-help guides resolve the majority of common issues without a support call. Find your answer below — and if you can't, we're standing by.

80%
of issues resolved
with guides below
<5 min
typical self-service
resolution time
24/7
guide access,
no hold time
💡 Before you call: The five sections below cover the most common EDC support requests. Each one links to step-by-step video guides and reference documents — most users find their answer here in under 5 minutes.
Step 1 — Self-Help Guides

Start here. You may not need us.

Select the category that best describes your situation. Each guide includes the exact steps our tech team would walk you through on a call.

✓ You can do this yourself — no support call needed.

The BrightBoard Content Management System is designed for non-technical users. These short video tutorials walk you through every common update, step by step.

Tip: Changes typically appear on your display within 60 seconds of saving. If they don't, check the "Problems with Your Update?" section below.
✓ This is usually a quick fix you can handle right now.

Updates not appearing is one of the most common support requests — and in most cases it's resolved in under two minutes with the guide below.

Before you call: Confirm the change was saved (not just typed), and check that the media player is powered on and connected to the network. These two steps resolve the majority of reported update issues.
✓ Most screen issues are diagnosable without a service visit.

Select the symptom that matches what you're seeing. Each guide walks you through the most likely causes and how to fix them — no tools required.

Quick check: Before running through a guide, verify the screen and media player are both plugged in and powered on. A loose power connection is behind more "black screen" calls than any other single cause.
✓ Streaming issues are almost always network or configuration related — no hardware replacement needed.

If your directory content is displaying correctly but streaming panels are blank or stale, the guide below identifies the most common causes and how to address each one.

Fastest check: Open a browser on any device connected to the same network as your media player and confirm it has internet access. No internet = no streaming, regardless of anything else.
✓ Configuration questions covered — no call needed.

These reference guides cover setup and configuration tasks that come up most often after an initial installation or when equipment is moved to a new location.

Moving to a new location? Both of these guides are worth reviewing any time your equipment moves to a new building or network — most "it stopped working" calls after a move trace back to Wi-Fi or time zone settings.
Still need help? We've got you.
🎧

Submit a Support Request

Couldn't find your answer above? Tell us what's happening and our team will respond promptly.

Faster resolution tip: Include your Login ID and the property address where the equipment is installed. This lets us pull your account and device history before we respond — and usually cuts resolution time in half.
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